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Field Service Coordinator

About Unifiller

Founded in 1988 Unifiller has consistently grown to be the world’s preeminent innovator & manufacturer of Industrial Food Processing Equipment designed for Bakeries and Food manufacturers, specifically: a wide range of Portioning Depositors, Food Transfer Pumps, and Customized Production Systems.

Duties include:

Book/prepare all aspects of technician’s travel (hotel, flights, car rentals, US entry letters)
Create sales orders as required (trips/parts)
Schedule commissioning / drop-in / courtesy visits
Maintain the Wrike calendar for field service, installs and commissioning
Create, plan and schedule “Tech Trips” to various regions in the pre-determined 52-week calendar (created based on customer demand/sales requests)
Submit Tech billable days for payroll
Monitor and update ship dates for all customer care sales orders
Prioritize tech requests from customers
Provide quotes for technician visit requests
Coordinate the service technician toolbox program
Create M2M part numbers/BOM/routings as requested
Maintain Department SOPs

Qualifications and Experience:

Post High School Certification (Vocational, Diploma, Degree)
Scheduling experience
Fluent in English written and verbal communication (primary communication language required)
Fluent in Spanish written and verbal communication is preferred (second language)
Additional spoken and written languages is an asset
Sales experience is an asset
Customer Relationship experience
Detailed oriented
Ability to interact with a variety of individuals from different backgrounds and cultures
Excellent working knowledge of MS Office including Word, Excel, Outlook
Experience with ERP and CRM software an asset.
Experience in Baking Industry of Food Industry an asset
Excellent organizational, time management skills and ability to multi-task
Ability to work independently with minimum supervision
Ability to work under pressure and maintain a calm focus during hectic periods

Emergency/Urgent Duties (As & When):

In order to deal with emergency situations, the Customer Care Field Service Coordinator needs to be cognizant of unforeseen circumstances affecting the Technicians in the field. These can include but not limited to: